Privacy Policy

Last updated: 20 May 2024

Xuguxo ("we", "us", "our") provides translation services and operates this website. We are committed to protecting the privacy and personal data of everyone who visits our site or uses our services. This Privacy Policy explains how we collect, use, store and share personal data, and sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Xuguxo is the data controller responsible for your personal data in connection with this website. Our registered contact details are:

• Xuguxo
• 165 Grainger Street
• Newcastle upon Tyne, NE3 4PZ
• United Kingdom
• Email: [email protected]
• Phone: +44 191 425 6050

2. Personal Data We Collect Through Our Form

Our website includes a contact/enquiry form used to request translation services or general information. When you complete this form, we collect the following personal data:

• Your name
• Your email address
• Your telephone number, if you choose to provide it
• The content of your message or enquiry, including any details about the translation work you require

We collect this data solely to respond to your enquiry, provide a quotation, deliver the requested translation services, and maintain a record of our communications with you. We do not collect any special category data through this form, and we ask that you do not submit sensitive personal information via the form unless it is strictly necessary for the translation service requested.

3. Legal Basis for Processing

We rely on the following legal bases under the UK GDPR to process your personal data:

• Contract: where processing is necessary to take steps at your request before entering into a contract, or to perform a contract for translation services.
• Legitimate interests: where processing is necessary for our legitimate interest in responding to enquiries and maintaining business records, provided this is not overridden by your interests or fundamental rights.
• Consent: where you have given clear consent for us to process your data for a specific purpose, such as the placement of the "privacy_choice" cookie or advertising measurement described below.

4. Cookies

This website sets only one cookie: privacy_choice. This cookie stores your consent choice regarding this website's privacy practices and is retained for one year. We do not use any analytics, tracking, session, or CSRF cookies, and no third-party tracking scripts (such as Google Analytics, Yandex Metrica, or similar tools) are present on this site.

Advertising measurement is only activated after you have given consent, and it operates exclusively on the confirmation page shown after you submit an enquiry. It does not run elsewhere on the site and is not active unless consent has been given.

5. How Long We Keep Your Data

We retain personal data submitted through our enquiry form for as long as necessary to respond to your enquiry, provide the requested translation services, and comply with our legal, accounting, or tax obligations. Where no ongoing relationship or legal requirement exists, we securely delete or anonymise your data within a reasonable period after the purpose for which it was collected has been fulfilled. The "privacy_choice" cookie is retained on your device for one year from the date it is set, after which your consent choice will be requested again.

6. Who We Share Your Data With

We do not sell your personal data. We may share personal data with:

• Freelance translators or subcontractors engaged to fulfil a translation service you have requested, strictly on a need-to-know basis;
• Professional advisers, such as accountants or legal counsel, where necessary for our legitimate business purposes;
• Regulatory or law enforcement authorities, where required by law.

We do not transfer personal data outside the United Kingdom unless appropriate safeguards, recognised under UK data protection law, are in place.

7. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• The right to be informed about how your data is used;
• The right of access to the personal data we hold about you;
• The right to rectification of inaccurate or incomplete data;
• The right to erasure of your personal data in certain circumstances;
• The right to restrict processing in certain circumstances;
• The right to data portability;
• The right to object to processing based on legitimate interests;
• The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by law.

8. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters. We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: [email protected]
• Phone: +44 191 425 6050
• Address: 165 Grainger Street, Newcastle upon Tyne, NE3 4PZ, United Kingdom